Casa Delfino Hotel in Chania has no WiFi in the rooms

About my bad experiences with Hotel Casa Delfino in Chania, Crete.

Casa Delfino Hotel in Chania has no WiFi in the rooms

Hotel Casa Delfino in Chania, Crete, Greece claims they have WiFi in every room but this is absolutely not true and has not been true for a long time, whatever the carefully managed "positive reviews" on TripAdvisor may say. Negative reviews are removed, redacted, rejected or pushed down into oblivion on behalf of hotels, since TripAdvisor makes their money of them, the hotels, not you, their customer. I was in room 11 as well as room 18, both in different buildings and different floors and neither had a working Internet connection.

Casa Delfino's owner Margarita Markantonaki told me with visible desperation that she had been unable, even with paying a lot of money, to get "internet experts" to provide a functioning WiFi signal in the rooms. The thick walls of the four Venetian buildings the hotel occupies simply block the signal. The solution would be "WifFi over power line" and I explained that to her, but she told me the hotel is solely run by her, she has no assistance from her husband and she does not understand what I mean and whether I could explain it in writing and show her what exactly to purchase. And she is pregnant and the coming years she will be very busy raising her child. "Everyone here in Chania is incompetent", she says. "We spent a fortune trying to get the Internet working and it still does not work".

I was prepared to give detailed guidelines for the workers that would finally install a working system but Mrs. Markantonaki foolishly defrauded me ofe EUR 3300 by not honoring her promise of a refund due to me having to check out prematurely due to terrible noise at night and the absence of WiFi, so of course I will not help her install a working WiFi system in her hotel. I have done my best by explaining it to her on my final night, the night she promised to refund me for the inconveniences and my extra costs. "Do you have what it takes to run a hotel? Can you identify and solve problems, can you give stern directions to employees and ensure they are properly implemented?" I asked her. (Her LinkedIn page states she has a Master of Science (MSc) in Hotel Management). "No I do not" she stated plainly. She is a person who will, when faced with a problem, run away from it.

Text and images (C) Copyright Frank de Groot.

Picture I took of a beach a few km West of Chania. It has a traditional Kafeneio with the best Choriatiki (Greek salad) I ever tasted. Half price of the restaurants at the Old Port, double the portion and with REAL fresh olive oil from the surrounding area. Sweet tomatos, black wrinkeled, hearty olives. An absolute gem of a place, run by a very friendly Greek couple who refused my tips!

Casa Delfino Hotel in Chania, Crete claims to offer WiFi in the rooms, but this does not work and the owner, Margarita Markantonaki, admits they have been so far unable to get it working. A Vodafone SIM card I bought had unusable speed. I lost 3300 EUR I had paid to Casa Delfino because I needed Internet and the noise at night in the hotel added to the problem. Margarita personally offered me a refund but broke this promise. I had asked only for a refund for the days I did not use. And because even this embarrassed me, I had left a 300 EUR tip for the cleaning staff. Casa Delfino had no working WiFi in any of two rooms I was given and was terribly noisy from 04:00 to 05:00, when people checked out nearly every night to catch their early flights out. Margarita said she has "no idea what happens at night from 24:00 to 07:00" because they have only a hired 3rd party night guard at the Reception.